Return Policy

Return & Cancellation Policy

Return Process

• Eligibility: Returns are accepted within 14 days of the order being placed. After 14 days, we cannot accept returns or process a refund.
• Condition: Items must be unworn, unwashed, and in original condition with all tags attached.
• Return Shipping: Customers are responsible for return shipping costs unless the product is defective or we made an error with your order.
• Refunds: Once the returned item is received and inspected, a refund will be issued to the original payment method. Please allow 7-10 business days for the refund to process.

Cancellation Process

• Eligibility: Orders can be canceled within 14 days of placement before they are shipped.
• How to Cancel: To cancel an order, please contact our customer support team as soon as possible at support@fortiveclothing.store with your order number.
• After Shipment: Once your order has been shipped, we are unable to cancel it, and you will need to follow the standard return process if you wish to return the item.

Exceptions

• Customized Items: Customized products (e.g., personalized prints) cannot be returned or canceled unless they are defective.
• Non-returnable Items: Items purchased during promotions or final sale are not eligible for returns or cancellations.

Disclaimer

• Manufacturing Defects: FORTIVÉ is not responsible for any damage caused by misuse or mishandling of the product. Please follow the care instructions for the best experience with your product.
• Shipping Damage: If your item arrives damaged due to shipping, please contact us immediately, and we will assist with a claim or replacement.
• Product Colors: While we strive to ensure the highest level of accuracy in product photos, colors may appear differently depending on your screen settings.